Thank You for Choosing Our Security Solutions.
We are committed to ensuring your complete satisfaction with our products and services. Our dedicated after-sales team is available to assist you with any questions or issues you may have. Please refer to the following information regarding our after-sales services:
1. Warranty Service
- All our security products-including HD cameras, Network IP cameras, VR fisheye cameras, 4K cameras, wireless network cameras, automatic focusing & zoom lens cameras, temperature measuring terminals, attendance machines, access control systems, NVRs, XVRs, switches, and more-come with a standard 12-month warranty starting from the date of purchase. This warranty covers manufacturing defects and hardware malfunctions under normal usage conditions.
- During the warranty period, if your device is found to have defects caused by poor workmanship or faulty materials, we will offer repair or replacement services free of charge.
2. Replacement and Return Policy
- If your product is found to be defective within 30 days of purchase, you are entitled to request a replacement or a full refund.
- To return a product, it must be in its original packaging with all included accessories.
- Please contact our support team to obtain a Return Merchandise Authorization (RMA) before sending the product back.
3. Software Updates
- We regularly provide firmware updates to improve the performance and security of our products. You will receive instructions from our support team on how to apply these updates.
4. Extended Warranty
- We offer extended warranty options for customers seeking additional coverage beyond the standard 12-month period. Contact us for more details regarding our extended plans.
5. Customer Feedback
- Your feedback is invaluable to us. If you have any suggestions or encounter any issues, please reach out to us via email or through the feedback form available on our website. Your input helps us continually improve our products and services.
6. Service Centers
- For in-person service or repairs, you can visit our authorized service centers or contact our support team to schedule assistance.
We are dedicated to ensuring that your experience with our products is seamless and satisfactory. If you have further questions or require assistance, please do not hesitate to contact our after-sales service team.
